Overview of Company Customer Sentiment Analysis in May
This single review paints a severely negative picture across nearly every scoreable dimension. The contractor was fired after completing only one-third of the project, and the work that was completed was found to be in clear violation of local building codes, requiring complete disassembly and redo. Professionalism was explicitly poor — the contractor reportedly hung up on the customer repeatedl... Read more
This single review paints a severely negative picture across nearly every scoreable dimension. The contractor was fired after completing only one-third of the project, and the work that was completed was found to be in clear violation of local building codes, requiring complete disassembly and redo. Professionalism was explicitly poor — the contractor reportedly hung up on the customer repeatedly during attempts to discuss construction concerns, made daily excuses about slow progress, and ultimately blamed the customer for having 'too high of expectations.' The experience dimension scored extremely low given that footings were installed at only 24 inches when code requires 42 inches, a fundamental error confirmed by two separate contractors and a building inspection authority. Pricing could not be assessed as no mention of cost, quotes, or value was made in the review. Read less