Breese Plumbing & Heating

The reviews for Breese Plumbing & Heating reflect a divided sentiment, primarily leaning towards dissatisfaction. Several customers expressed frustration over high and uncommunicative pricing practices, unprofessional behavior, and poor customer service from Joe, the owner. Complaints about significant markups on services and inadequate responses to customer inquiries were notably frequent. Positi... Read more

The reviews for Breese Plumbing & Heating reflect a divided sentiment, primarily leaning towards dissatisfaction. Several customers expressed frustration over high and uncommunicative pricing practices, unprofessional behavior, and poor customer service from Joe, the owner. Complaints about significant markups on services and inadequate responses to customer inquiries were notably frequent. Positive remarks were limited and mainly focused on service quality, with one reviewer appreciating the helpfulness of the office staff and a colleague who handled ceiling repair. Nonetheless, the overall impression suggests that many customers had negative experiences and do not recommend the company. Detailed Sentiment Analysis: In the past month, customer reviews for Breese Plumbing & Heating reveal a concerning trend characterized by dissatisfaction primarily due to high costs and ineffective communication. Multiple reviewers highlighted experiences where charges exceeded initial quotes significantly, with reports of markup percentages that caused frustration and disappointment. For instance, one customer mentioned being charged $275 for a garbage disposal that was available for $139 elsewhere, indicating a significant lack of transparency in pricing. Customer service experiences were cited as particularly poor, featuring the owner Joe's confrontational attitude, lack of professionalism, and tendency to accuse customers of wrongdoing instead of addressing their complaints. Several reviewers noted that Joe displayed poor communication skills during follow-up discussions about billing discrepancies, resulting in feelings of being belittled and frustrated. Conversely, there were a few outliers who found some aspects of Breese's service commendable, such as the helpfulness of office staff and the quality of work performed by technicians. However, these positive experiences were overshadowed by the predominant issues of poor service, lack of accountability for mistakes, and feelings of being overcharged for services rendered. Overall, the reviews suggest a pressing need for Breese Plumbing & Heating to improve its customer service approach, transparency in pricing, and professional conduct to regain customer trust and enhance overall satisfaction. Read less