Mr. Rooter Plumbing of Des Moines

The feedback regarding Mr. Rooter Plumbing of Des Moines is overwhelmingly negative. The individual experience described reveals significant dissatisfaction with the company's customer service and reliability. Emergency response capabilities appear to be lacking, as the company discouraged immediate assistance and failed to fulfill a scheduled appointment. The lack of communication and follow-thro... Read more

The feedback regarding Mr. Rooter Plumbing of Des Moines is overwhelmingly negative. The individual experience described reveals significant dissatisfaction with the company's customer service and reliability. Emergency response capabilities appear to be lacking, as the company discouraged immediate assistance and failed to fulfill a scheduled appointment. The lack of communication and follow-through left the reviewer feeling ignored and mistreated. --- In a detailed sentiment analysis of the review, it is clear that the customer faced a distressing situation requiring urgent plumbing assistance. The sentiment is primarily negative, highlighting feelings of frustration and disappointment stemming from inadequate customer service. The review indicates that when reaching out for help during an emergency scenario, the customer was not only discouraged from seeking immediate support but also faced a disregard for their scheduled appointment. Key findings from this review include:Poor Customer Service: The customer expressed a clear sentiment of being treated poorly, indicating that their needs were not prioritized.Delayed Response: The fact that the technician did not show up for the scheduled appointment suggests a significant issue with reliability and commitment to customer care.Communication Issues: There appears to be a major lapse in communication from the company, as the customer felt neglected and uninformed regarding the appointment and the service situation. Overall, this review vividly illustrates a negative experience with Mr. Rooter Plumbing of Des Moines, where customer service, reliability, and communication fall short of expectations. Read less