Pride Remodeling

The primary concerns highlighted in the review center around poor service quality and a breach of trust. The reviewer starts by outlining the timeline of events, indicating that the response to a leak repair was not timely, with significant delays noted between the initial diagnosis and the subsequent repair attempt. The representative from Pride Remodeling provided assurances that a new pump and ... Read more

The primary concerns highlighted in the review center around poor service quality and a breach of trust. The reviewer starts by outlining the timeline of events, indicating that the response to a leak repair was not timely, with significant delays noted between the initial diagnosis and the subsequent repair attempt. The representative from Pride Remodeling provided assurances that a new pump and pipes would be installed, yet the later inspection revealed that this work had not been completed as promised. The review conveys feelings of betrayal and disappointment, as the customer expected accountability and professionalism from a contractor. Additionally, the mention of a secondary company, Summers, which had to be called in to address the incomplete work, reinforces the idea that Pride Remodeling's performance was inadequate. The implication of "misrepresentation" and the statement "buyer beware" suggest a deeper issue with the company's honesty and customer service standards. Common findings from this review indicate a significant gap between customer expectations and the actual service delivered, particularly in terms of timeliness and follow-through on commitments. This negative feedback underscores the importance of clear communication and effective resolution of issues in maintaining customer trust. Overall, the review serves as a cautionary tale for prospective customers considering Pride Remodeling for home repairs. Read less