B & S Miller Plumbing

The reviews show a dichotomy in customer experiences with B & S Miller Plumbing. On one hand, several customers express high satisfaction with the company's plumbing services, praising their speed, friendliness, and expertise. One reviewer emphasized the company's willingness to adjust their schedule to serve the customer better, showcasing a commitment to customer care. This aligns with another p... Read more

The reviews show a dichotomy in customer experiences with B & S Miller Plumbing. On one hand, several customers express high satisfaction with the company's plumbing services, praising their speed, friendliness, and expertise. One reviewer emphasized the company's willingness to adjust their schedule to serve the customer better, showcasing a commitment to customer care. This aligns with another positive encounter where a new resident was relieved to find quick and efficient service for a plumbing emergency. On the other hand, the reviews also reveal a critical issue concerning the company's communication practices. A significant negative experience was shared about the inability to get through via phone calls, with repeated attempts at contact yielding no response. This lack of communication seems to have led customers to seek alternative service providers, suggesting a gap in customer engagement that could turn potential clients away from the business. Overall, B & S Miller Plumbing appears to deliver high-quality plumbing services when customers can engage with them effectively. However, the inconsistency in communication may undermine their reputation and customer acquisition efforts. Improved responsiveness could help balance the scale toward more uniformly positive reviews, transforming occasional frustrations into long-term customer loyalty. Read less