Roberts Service

The reviews for Roberts Service reveal a complex sentiment landscape characterized by varied customer experiences. A segment of reviewers expresses strong satisfaction, particularly emphasizing the professionalism and courteous behavior of the technicians. These customers appreciate the company's reliable service, stating that they have had longstanding positive relationships with Roberts Service ... Read more

The reviews for Roberts Service reveal a complex sentiment landscape characterized by varied customer experiences. A segment of reviewers expresses strong satisfaction, particularly emphasizing the professionalism and courteous behavior of the technicians. These customers appreciate the company's reliable service, stating that they have had longstanding positive relationships with Roberts Service for both plumbing and HVAC needs. Their loyalty suggests that when the service meets expectations, customers are highly likely to recommend the company. Conversely, a significant number of reviews present critical feedback, focusing on issues of pricing and service delivery. Complaints arose about perceived overcharging for simple tasks, leading customers to feel misled, especially when they were quoted high prices without prior clarification. Several customers specifically pointed out that their expectations regarding service diagnostics were not met, and they felt that the company did not honor promised services, such as running a camera through pipes. Communication issues also came up frequently; customers reported dissatisfaction with how service delays and scheduling were handled, leading to a sense of frustration. Particularly notable is the contradiction between experiences shared in reviews. Long-term customers tended to report overwhelmingly positive experiences, whereas newer or one-time customers faced significant challenges. This dichotomy indicates that the company might excel in maintaining relationships with loyal clients while struggling to meet the initial expectations of new customers. In summary, while Roberts Service has a foundation of satisfied customers who advocate for their services, emerging complaints about pricing transparency and communication suggest areas in need of urgent improvement to ensure a more uniform and positive experience for all clients. Read less