Overview of Company Customer Sentiment Analysis in January
The reviews for Niezgodski Plumbing reflect a mixed sentiment, showcasing a divide between positive and negative experiences. While several customers praised the professionalism and skills of specific technicians like Cody and Riley, highlighting their thoroughness and quick service, a significant portion of feedback criticized the company's customer service and communication. Many reviewers repor... Read more
The reviews for Niezgodski Plumbing reflect a mixed sentiment, showcasing a divide between positive and negative experiences. While several customers praised the professionalism and skills of specific technicians like Cody and Riley, highlighting their thoroughness and quick service, a significant portion of feedback criticized the company's customer service and communication. Many reviewers reported frustration over unreturned calls, inadequate follow-up after initial services, and instances of perceived price gouging. The experiences of former employees also raised concerns about the company's internal practices and customer ethics. Overall, the reviews suggest that while the technical service provided may be competent, substantial improvements in customer service and reliability are urgently needed. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews reveal a significant dichotomy in customer experiences with Niezgodski Plumbing. On one hand, many positive testimonials commend specific employees for their expertise and customer interaction. For example, Cody and Riley received accolades for their professionalism, thoroughness, and ability to work within customer budgets. Customers appreciated the technical capabilities of these plu... Read more
The reviews reveal a significant dichotomy in customer experiences with Niezgodski Plumbing. On one hand, many positive testimonials commend specific employees for their expertise and customer interaction. For example, Cody and Riley received accolades for their professionalism, thoroughness, and ability to work within customer budgets. Customers appreciated the technical capabilities of these plumbers, especially noted during emergency situations. Conversely, numerous negative reviews emphasized severe shortcomings in customer service. Complaints about lack of communication, failure to follow up on quotes, and perceived negligence in workmanship were frequent. Several reviewers expressed their dissatisfaction with being charged for quotes or services without receiving the expected follow-through or resolution to their plumbing issues. One reviewer highlighted a particularly troubling incident where poor installation led to significant damage and customer dissatisfaction with the company's response. Moreover, a former employee's perspective paints a concerning picture of the internal operations, insinuating a toxic work environment and potential unethical behavior, especially in regard to pricing practices towards vulnerable customers. This narrative adds an additional layer of scrutiny regarding the company Read less