Overview of Company Customer Sentiment Analysis in January
The recent reviews for M&S Installations indicate a significantly negative sentiment among customers. Common themes highlight frustration due to missed appointments and a lack of communication, which has led to a sense of distrust. Overall, the feedback suggests that customers are dissatisfied with the service provided, feeling abandoned and disregarded.
Overview of Company Customer Sentiment Analysis in January
The reviews demonstrate a clear pattern of disappointment revolving around scheduling and reliability. Customers specifically mention that appointments are not honored, with no prior notice or communication of cancellation. This has resulted in unmet expectations and has caused customers to question the integrity of the company. The expressions of distrust are accentuated by mentions of feeling ig... Read more
The reviews demonstrate a clear pattern of disappointment revolving around scheduling and reliability. Customers specifically mention that appointments are not honored, with no prior notice or communication of cancellation. This has resulted in unmet expectations and has caused customers to question the integrity of the company. The expressions of distrust are accentuated by mentions of feeling ignored, as seen in the lack of response to direct messages. Consequently, the prevailing sentiment is one of frustration and dissatisfaction, with customers strongly advising against using M&S Installations for their services. The overall impression is that the company needs significant improvements in customer service and reliability to regain customer trust and approval. Read less