Greenway Heating & Cooling

The sentiment surrounding Greenway Heating & Cooling is mixed, with a combination of appreciation for their technical ability and customer service, as well as significant dissatisfaction and distrust stemming from communication issues and experiences with warranties. Customers generally praise the efficiency and knowledge of the technicians, especially during emergency situations, and express loya... Read more

The sentiment surrounding Greenway Heating & Cooling is mixed, with a combination of appreciation for their technical ability and customer service, as well as significant dissatisfaction and distrust stemming from communication issues and experiences with warranties. Customers generally praise the efficiency and knowledge of the technicians, especially during emergency situations, and express loyalty based on positive past experiences. However, several reviews highlight problems with the company's handling of warranties and service transparency, leading to frustration and a lack of trust. Overall, while some clients recommend Greenway highly, others suggest avoiding the company due to their experiences with poor customer service and warranty support. In detail, many reviews commend Greenway for their promptness and ability to address issues effectively, with several customers noting that the technicians are knowledgeable and capable of resolving HVAC problems efficiently. Illustratively, one customer praised the quick and effective repair of their AC, evidencing a strong commitment to customer satisfaction and technical skill. Similarly, multiple other reviewers recognized the competitive pricing and the courteous handling of their inquiries. Conversely, there are notable negative sentiments around aspects of communication and warranty fulfillment. One review detailed a troubling experience regarding warranty claims, citing unprofessionalism from the owner and a lack of accountability for service errors, resulting in significant customer dissatisfaction. Another reviewer expressed concerns over the company's upselling tactics and transparency, indicating feelings of being misled about the necessary sizes and capabilities of their heating and air systems. This inconsistency in service experiences creates a dichotomy, where customer interactions seem highly variable. The overall findings indicate that while Greenway Heating & Cooling has a solid base of satisfied customers who appreciate their immediate support and expertise, they must address significant concerns regarding communication, warranty honors, and customer relations to improve their reputation and retain customer trust. Read less