Overview of Company Customer Sentiment Analysis in January
The reviews for Great Lakes Heating & Air Conditioning present a mixed sentiment overall. Positive experiences highlight professional staff, efficient service, and high-quality installations, often leading to customer satisfaction. However, there is a notable number of negative reviews expressing concerns over pricing, perceived dishonesty, and inadequate service. Many customers feel that they wer... Read more
The reviews for Great Lakes Heating & Air Conditioning present a mixed sentiment overall. Positive experiences highlight professional staff, efficient service, and high-quality installations, often leading to customer satisfaction. However, there is a notable number of negative reviews expressing concerns over pricing, perceived dishonesty, and inadequate service. Many customers feel that they were charged excessively for parts and services that were either unnecessary or overpriced. The positive reviews often contrast sharply with the negative ones, leading to a sentiment that is polarized, with strong advocates as well as strong detractors of the company. Read less
Overview of Company Customer Sentiment Analysis in January
The analysis of the shared reviews reveals several recurring themes and sentiments towards Great Lakes Heating & Air Conditioning. Positive comments often praise the professionalism and courtesy of staff members, such as Jon and Elijah, who are recognized for their knowledge and thoroughness during the sales and installation processes. Customers frequently mention the quick response times, with ... Read more
The analysis of the shared reviews reveals several recurring themes and sentiments towards Great Lakes Heating & Air Conditioning. Positive comments often praise the professionalism and courtesy of staff members, such as Jon and Elijah, who are recognized for their knowledge and thoroughness during the sales and installation processes. Customers frequently mention the quick response times, with several noting that their new heating and air conditioning systems were installed within days. The company's ability to handle sensitive situations, such as expressing condolence in times of personal loss, received commendation as well. However, a substantial number of reviews highlight serious concerns about transparency and pricing. Many customers reported instances of being advised to replace systems that were later confirmed as functional by other technicians. This has led to accusations of dishonest practices, including "bait and switch" tactics and excessive markups on parts and services. Customers expressed feelings of being taken advantage of, particularly elder clients who felt targeted. Specified price gouging, especially in terms of markup on components, was mentioned repeatedly, with some reviews citing prices that were significantly higher than market value. Additionally, there are complaints about the customer service experience Read less
Write a Reviews
Add Photo
Share
Save
Follow