Boelcke Heating

The reviews of Boelcke Heating reveal a wide range of customer experiences, showcasing both positive and negative aspects of the company's service. Common Positive Findings:Prompt Service: Several customers appreciated the timely response from technicians, especially during emergencies. Comments highlighted quick fixes for heating and cooling issues, with technicians arriving swiftly and handlin... Read more

The reviews of Boelcke Heating reveal a wide range of customer experiences, showcasing both positive and negative aspects of the company's service. Common Positive Findings:Prompt Service: Several customers appreciated the timely response from technicians, especially during emergencies. Comments highlighted quick fixes for heating and cooling issues, with technicians arriving swiftly and handling repairs efficiently.Professionalism and Technical Skill: Some reviews noted that technicians displayed high professionalism, courtesy, and competence. Customers mentioned that they felt informed about what was being done, particularly during installation and when equipment was serviced.Favorable Customer Interaction: Positive reviews acknowledged good communication from staff regarding scheduling and availability, leading to commendations for the company's overall customer service. Common Negative Findings:High Pricing: A significant number of reviews repeatedly criticized Boelcke Heating for what customers described as exorbitant charges for simple services and repairs. Instances of substantial mark-ups compared to parts available elsewhere left several customers feeling taken advantage of.Service Delays and Poor Follow-Up: Many reviews reflect dissatisfaction with delayed service or follow-ups, where customers felt their needs were not prioritized after initial contact. Some described experiences of being blown off or experiencing long waits for quotes that never materialized.Communication Issues: Several reviewers reported frustrations with internal communication breakdowns within the company, such as missed appointments or mismanagement of service requests. There were mentions of rude customer service interactions that exacerbated these frustrations. In summary, Boelcke Heating appears to have well-trained technicians who provide effective and prompt service; however, issues with pricing transparency, communication, and follow-through signal a need for improvement in customer relations and sales processes. Read less