Plumb On

The reviews convey a generally favorable sentiment towards Plumb On, highlighting several strengths that contribute to customer satisfaction. The positive aspects often mentioned include:Quality of Work: Many customers praised the quality and attention to detail exhibited by Corey and the team. For instance, multiple reviewers noted that the installations (e.g., garbage disposal, dishwasher, water... Read more

The reviews convey a generally favorable sentiment towards Plumb On, highlighting several strengths that contribute to customer satisfaction. The positive aspects often mentioned include:Quality of Work: Many customers praised the quality and attention to detail exhibited by Corey and the team. For instance, multiple reviewers noted that the installations (e.g., garbage disposal, dishwasher, water softener) were performed excellently and met their expectations.Honesty and Fair Pricing: Reviewers frequently emphasized the transparency of pricing, with specifics available on the website and fair assessments provided for additional parts. Customers appreciated receiving thorough explanations of the work needed, reinforcing their trust in the company.Customer Service: Positive experiences were underscored by commendations of exceptional customer service, particularly mentioning responsiveness and thorough diagnosis. One reviewer shared a situation where Corey fixed a problem quickly and at no charge, fostering a strong sense of loyalty among his customers. However, reviews also pointed out substantial areas for improvement:Reliability Issues: The most significant negative feedback centered around missed appointments and a lack of communication. One reviewer expressed frustration over a missed scheduled visit and long wait times for callbacks.Inconsistent Follow-up: The inability to reach the company after scheduling was a recurring theme for dissatisfied customers, indicating a need for better management of appointments and follow-up mechanisms. In conclusion, while Plumb On is recognized for its high-quality plumbing services and customer-centric approach, particularly from Corey, the inconsistency in their operational reliability poses a challenge that the company will need to address to maintain and expand its positive reputation. Read less