Absolute Comfort

A majority of the reviews for Absolute Comfort reflect a positive customer experience, particularly praising the skilled and friendly approach of their staff. The technicians are noted for their professionalism, with specific mention of their capability to troubleshoot unexpected problems during installations, maintaining transparency about pricing. Customers have reported significant savings in c... Read more

A majority of the reviews for Absolute Comfort reflect a positive customer experience, particularly praising the skilled and friendly approach of their staff. The technicians are noted for their professionalism, with specific mention of their capability to troubleshoot unexpected problems during installations, maintaining transparency about pricing. Customers have reported significant savings in comparison to competitors, which further enhances their satisfaction. The positive feedback is especially relevant in HVAC-related services, where the installation process is described as efficient and clean, with customers feeling that their properties were respected during repairs. Reviewers expressed that the upselling of suitable systems and financing options were presented clearly, allowing customers to make informed decisions without feeling pressured. Conversely, there are critical reviews that suggest shortcomings in the company's response to more complex plumbing issues. One such review indicated a lack of thoroughness on the first visit, resulting in customer frustration due to an unresolved plumbing issue and unexpected costs. This suggests a gap in communication or training when handling situations outside of routine services. The mention of a technician recommending a different service provider due to the perceived complexity further underscores a possible deficiency in support for complicated plumbing scenarios. In summary, while many customers are happy with Absolute Comfort's HVAC services and the professionalism of their team, there is room for improvement in addressing intricate plumbing problems and ensuring comprehensive follow-up solutions. Read less