Parsons Plumbing

The reviews of Parsons Plumbing reveal a polarized spectrum of customer experiences, indicating inconsistency in the quality of service provided.Positive Experiences: Several reviewers praised Parsons for their responsiveness, timely service, and reasonably priced work. Customers felt that Allen, the owner, is skilled and attentive, emphasizing that he takes the time to answer questions and addres... Read more

The reviews of Parsons Plumbing reveal a polarized spectrum of customer experiences, indicating inconsistency in the quality of service provided.Positive Experiences: Several reviewers praised Parsons for their responsiveness, timely service, and reasonably priced work. Customers felt that Allen, the owner, is skilled and attentive, emphasizing that he takes the time to answer questions and address concerns. Positive testimonials cite completed projects on time and budget as major factors for recommendation. A common theme among satisfied clients is the emphasis on professionalism and dedication from staff members, particularly in urgent situations.Communication Issues: A recurring complaint across many reviews centers on poor communication. Customers expressed frustration about misunderstandings regarding job estimates, unexpected price increases, and a lack of consultation before significant alterations were made. This has led to dissatisfaction and mistrust, particularly when issues arose that required further remediation without adequate explanation or follow-through on the company's part.Accountability and Professionalism: Multiple reviews highlighted a notable lack of accountability, especially in situations where mistakes were made. Instances of technicians damaging property or leaving jobs unfinished prompted customers to be disappointed with the business's response. Concerns about the technicians Read less