Foley Tim

The reviews shared present a clear and concerning picture regarding Foley Tim's service under the banner of Mr. Rooter. Customers notably feel misled due to what they perceive as "false advertising," having expected a localized and personal plumbing experience but encountering instead a larger corporate entity. This disparity between expectation and reality is a recurring theme in the feedback. P... Read more

The reviews shared present a clear and concerning picture regarding Foley Tim's service under the banner of Mr. Rooter. Customers notably feel misled due to what they perceive as "false advertising," having expected a localized and personal plumbing experience but encountering instead a larger corporate entity. This disparity between expectation and reality is a recurring theme in the feedback. Positive sentiments emerged regarding the punctuality, cleanliness, and politeness of the staff. However, these positives are significantly undermined by a few critical issues:Quality of Work: Customers reported that plumbing work failed within a day, disrupting ongoing projects. This suggests potential issues with the staff's skills or the quality of materials used.Pricing: The cost of service elicited strong negative reactions. A charge of nearly $300 for approximately 30-40 minutes of labor without parts or materials has been described as excessively high. This pricing structure appears to be a significant pain point, leading clients to feel exploited.Customer Service: Interactions with management have been perceived as inadequate. Even when the price was adjusted, the customer felt their broader concerns about service quality and project delays were dismissed. The lack of a sincere apology or acknowledgment from the service manager exacerbated feelings of dissatisfaction.Brand Image: The mascot and branding efforts with a vintage character have inadvertently taken a backseat to the negative experiences reported, suggesting that even a friendly image cannot redeem poor service. In summary, while Foley Tim demonstrates some positive traits through its staff's demeanor and punctuality, the larger issues of work quality, exorbitant pricing, and unsatisfactory customer service responses are significant areas that need addressing. The disconnect between customer expectations and the reality of service delivery is leading to a substantial negative sentiment that may harm the company's reputation if not corrected. Read less