Schomers Plumbing, Heating & Air Conditioning

Across the collected reviews, several themes emerge:Quality of Service Varies: Long-term customers often mention positive experiences, indicating that many have had satisfactory results from Schomers in the past. However, a recent decline in service quality has been noted by several reviewers, indicating inconsistency that has left them frustrated and seeking alternatives.Customer Service Concerns... Read more

Across the collected reviews, several themes emerge:Quality of Service Varies: Long-term customers often mention positive experiences, indicating that many have had satisfactory results from Schomers in the past. However, a recent decline in service quality has been noted by several reviewers, indicating inconsistency that has left them frustrated and seeking alternatives.Customer Service Concerns: A recurring issue is the reported decline in customer service. Several reviews express dissatisfaction with how customer complaints are handled. Instances of rude communication and perceived lack of support were highlighted, particularly in frustrating situations where customers felt they were not properly accommodated.Billing Practices: Multiple reviewers voiced frustrations regarding billing, particularly feeling overcharged for parts and labor. One customer expressed outrage over receiving a "past due" notice without prior communication and noted that labor charges felt excessive and unjustified based on the work done.Appointment Issues: Concerns about appointment management also surfaced. One reviewer complained about being refused service due to missing a call. This suggests a rigid policy that may alienate customers who encounter unforeseen circumstances.Repeated Issues with Repairs: There are significant complaints about the resolution of plumbing issues. One customer reported recurring problems with the same issue and expressed disbelief that they would be charged for yet another service call. This recurring dissatisfaction points to potential inadequacies in the company's problem-solving approaches. In summary, while Schomers Plumbing, Heating & Air Conditioning has garnered a loyal customer base for its past performances, the recent reviews highlight critical areas in customer service, billing transparency, and consistent quality of service that need immediate attention to prevent further loss of customer trust and clientele. Read less