Peterman Brothers

Across the reviews, there are several recurring themes that illustrate customers' sentiments towards Peterman Brothers:Professionalism of Technicians: Many reviewers commend the technicians for their professionalism and friendliness. Customers appreciated technicians who were knowledgeable and respectful of their property. However, this praise is overshadowed by negative experiences regarding the ... Read more

Across the reviews, there are several recurring themes that illustrate customers' sentiments towards Peterman Brothers:Professionalism of Technicians: Many reviewers commend the technicians for their professionalism and friendliness. Customers appreciated technicians who were knowledgeable and respectful of their property. However, this praise is overshadowed by negative experiences regarding the overall service provided by the company.High Pricing and Upselling: A significant number of reviews express dissatisfaction with what customers perceive as inflated prices for repairs and services. Many customers felt pressured into purchasing unnecessary services or upgrades, contributing to feelings of being exploited. For instance, cases of suggested replacements or high quotes for repairs often turned out to be unnecessary, leading some to seek second opinions.Misdiagnosis and Ineffective Repairs: Numerous accounts exist where customers were led to believe they required extensive repairs or replacements that were later disproven by other service providers. This issue raises concerns about the accuracy and honesty of the assessments made by Peterman's technicians.Customer Service and Communication Issues: A pervasive theme in the reviews relates to poor communication from the company's customer service team. Customers often reported long wait times for callbacks or answers and expressed frustration over failed commitments to schedule repairs or follow up on issues. This lack of responsiveness contributed significantly to customer dissatisfaction.Membership and Contracts: The membership program, which promises benefits such as discounted services and prioritized scheduling, has also been a point of contention. Many customers felt that the realities of the membership program did not align with the promises made at signup, leading to perceptions of it being a money-making scheme rather than a value-adding service.Overall Service Delivery: Many reviews indicate a disconnect between the service promised by Peterman Brothers and the service delivered. Complaints about delays in service, incorrect diagnoses, and general dissatisfaction with various aspects of the service cycle (from initial contact to problem resolution) were prevalent. In summary, while there are positive mentions of individual technicians and aspects of the service delivery, the overwhelming negative experiences regarding pricing, upselling, service effectiveness, and customer service have led many to advise against using Peterman Brothers for home service needs. The contrast between effective technicians and systemic issues within the organization paints a complex picture, suggesting a need for significant operational improvements to restore customer confidence. Read less