The overall sentiment towards Summers Plumbing Heating & Cooling is mixed, with a significant number of reviews expressing dissatisfaction related to service responsiveness, customer communication, and perceived overcharging for repairs. Several customers reported negative experiences with technicians, including incompetent diagnoses and lack of follow-up, which led to frustration and a loss of tr... Read more
Service Reliability and Responsiveness: A prevalent complaint among customers is the lack of timely communication and service from Summers. Many reviewers expressed frustration after technicians failed to show up without prior notice and the difficulty in reaching management for resolution. This suggests a systemic issue in managing customer expectations and upholding commitments, eroding trust fr... Read more
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