Summers Plumbing Heating & Cooling

Service Reliability and Responsiveness: A prevalent complaint among customers is the lack of timely communication and service from Summers. Many reviewers expressed frustration after technicians failed to show up without prior notice and the difficulty in reaching management for resolution. This suggests a systemic issue in managing customer expectations and upholding commitments, eroding trust fr... Read more

Service Reliability and Responsiveness: A prevalent complaint among customers is the lack of timely communication and service from Summers. Many reviewers expressed frustration after technicians failed to show up without prior notice and the difficulty in reaching management for resolution. This suggests a systemic issue in managing customer expectations and upholding commitments, eroding trust from their maintenance agreement holders.Service Quality and Diagnosis: Several customers reported feeling misled about the condition of their HVAC systems, with instances of technicians diagnosing severe problems that turned out to be inaccurate. This has led to accusations of overcharging and a focus on upselling rather than genuinely addressing customer needs. Customers were particularly upset when alternative companies provided simpler fixes, making Summers Read less