Service Plus Heating, Cooling & Plumbing

Many reviews reflect a pattern of aggressive sales tactics where technicians appear more focused on upselling expensive equipment and unnecessary services rather than genuinely addressing customer needs. Instances of inflated quotes, such as one customer noting a plumbing job was quoted at over $2,600 but subsequently completed for around $450 by another provider, emphasize the sentiment that cust... Read more

Many reviews reflect a pattern of aggressive sales tactics where technicians appear more focused on upselling expensive equipment and unnecessary services rather than genuinely addressing customer needs. Instances of inflated quotes, such as one customer noting a plumbing job was quoted at over $2,600 but subsequently completed for around $450 by another provider, emphasize the sentiment that customers feel pressured into making costly decisions without receiving appropriate explanations. Furthermore, multiple reviewers express irritation with the lack of follow-up or resolution for their issues. A recurring theme is the feeling of being ignored or undervalued, as several customers reported no response from management after raising complaints. This neglect seems to extend to service calls where commitments to schedule repairs were flouted, leaving customers in frustrating situations without critical services like running water or functional heating. The professionalism of some technicians has been praised, indicating that there are individual employees who perform well and provide satisfactory service. However, issues with management, scheduling, and customer service overshadow these positives, with many customers describing experiences of rudeness or indifference from office staff and supervisors. Lastly, the discrepancies noted between quotes were frequently cited, raising questions about the transparency of Service Plus's pricing structure. Customers have noted that upon seeking alternative opinions, they often found much more reasonable pricing for the same services. Overall, the dissatisfaction expressed in reviews suggests a significant gap between customer expectations regarding service quality and the company's actual delivery. Read less