Powerhouse Plumbers, LLC

Powerhouse Plumbers, LLC has garnered a variety of feedback in the last month, ranging from highly positive to notably negative. Many customers celebrated Brandon's timely and effective resolution of plumbing emergencies, especially in urgent situations like gas leaks and backed-up drains. Users appreciated his friendly demeanor, competence, and the thoroughness of his work, often commending him t... Read more

Powerhouse Plumbers, LLC has garnered a variety of feedback in the last month, ranging from highly positive to notably negative. Many customers celebrated Brandon's timely and effective resolution of plumbing emergencies, especially in urgent situations like gas leaks and backed-up drains. Users appreciated his friendly demeanor, competence, and the thoroughness of his work, often commending him to others and sharing their satisfaction to encourage new customers. Conversely, several reviews highlight serious shortcomings in the company's communication practices. A few customers reported severe frustration due to poor coordination, including missed appointments due to incorrect addresses and a lack of follow-up on urgent problems, such as gas leaks. One review specifically mentioned a response about gas leaks downplaying their seriousness, which led to distrust and dissatisfaction. Customers also expressed feelings of neglect, stating that attempts to reach the company often went unanswered. Overall, while Powerhouse Plumbers has demonstrated strong individual performance in certain incidents, systemic issues related to communication and consistency have created negative experiences that overshadow some of the positive feedback. The company is encouraged to enhance its customer service practices to address these challenges effectively, ensuring that both operational efficiency and client relations are prioritized for overall improved customer satisfaction. Read less