Mr. Rooter Plumbing of Indianapolis and Central Indiana

Service Quality: Despite a few reviews highlighting courteous and professional technicians, an alarming number of customers criticized the overall service quality. Issues such as incomplete jobs, misdiagnosis, and subpar workmanship were frequently mentioned. Consumers felt that the technicians either lacked the necessary skills or were misinformed about the tasks at hand.Pricing Concerns: A signi... Read more

Service Quality: Despite a few reviews highlighting courteous and professional technicians, an alarming number of customers criticized the overall service quality. Issues such as incomplete jobs, misdiagnosis, and subpar workmanship were frequently mentioned. Consumers felt that the technicians either lacked the necessary skills or were misinformed about the tasks at hand.Pricing Concerns: A significant theme among the reviews was the belief that Mr. Rooter engages in price gouging. For example, customers reported charges that seemed excessively high for services rendered, such as $400 for a five-minute job or $350 for drain cleaning. This perception of being overcharged contributed to severe dissatisfaction.Customer Service and Accountability: Many customers expressed frustration with the company's management and overall customer service. Reports of rude interactions with customer support and a lack of follow-up on unresolved issues were common. Customers also highlighted instances where they felt abandoned after service, particularly when problems persisted after the initial work was completed.Compensation and Warranty Issues: Multiple reviews revealed dissatisfaction regarding financial compensation and warranty claims. Customers indicated that promises made during service calls were often unfulfilled, including issues with refunds and responsibilities for damages caused by previous work.Communication Failures: Numerous reviews noted poor communication as a recurring problem, with customers experiencing delays in service and a lack of clear information regarding appointments. There were frustrations expressed over being left with unresolved issues for extended periods, making it difficult for customers to trust the company.Recommendations to Avoid: The culmination of these individual experiences has led many customers to discourage others from utilizing Mr. Rooter Read less