L E Isley & Sons

The reviews indicate a strong sense of loyalty among many customers who have relied on L E Isley & Sons for years, suggesting that they have established a commendable reputation in their community. Positive sentiments often focus on the company's professionalism, skilled work, and effective communication. Customers consistently appreciated timely notifications about service schedules and the respe... Read more

The reviews indicate a strong sense of loyalty among many customers who have relied on L E Isley & Sons for years, suggesting that they have established a commendable reputation in their community. Positive sentiments often focus on the company's professionalism, skilled work, and effective communication. Customers consistently appreciated timely notifications about service schedules and the respectful, professional demeanor of the technicians who arrived at their homes. Specific commendations were given to technicians like Jake Lembke and Larry Brown, who were cited for going above and beyond in customer service. However, a notable area of concern is the dissatisfaction tied to certain technicians, particularly Shaun, whose abrupt manner and failure to address customer needs have led to frustration and, in some cases, a decision not to utilize the company again. Other reviews echoed similar themes regarding the perceived rudeness of certain employees, showing a disconnect between customer expectations and the service experience delivered by some staff members. In addition, logistical issues related to appointment scheduling have surfaced, with reports of overbooking and missed appointments contributing to customer frustration. Moreover, concerns over pricing Read less