Johnson Heating | Cooling | Plumbing

The reviews reveal several underlying themes and sentiments among customers. The positive experiences highlighted include the promptness of service, with multiple reviewers mentioning same-day responses and technicians who were personable and attentive to their concerns. Customers expressed satisfaction with the thoroughness of assessments and repairs, often resulting in quick resolutions for plum... Read more

The reviews reveal several underlying themes and sentiments among customers. The positive experiences highlighted include the promptness of service, with multiple reviewers mentioning same-day responses and technicians who were personable and attentive to their concerns. Customers expressed satisfaction with the thoroughness of assessments and repairs, often resulting in quick resolutions for plumbing issues. Conversely, the negative experience stands out sharply, marking a grave concern over perceived unethical practices. The reviewer reported that an HVAC technician allegedly sabotaged their unit to upsell a new air conditioning system, which resulted in significant discomfort for a vulnerable household. This incident not only affected their trust in the company but also left them in a difficult situation health-wise during a heatwave. It showcases a critical issue regarding the integrity of services provided, particularly around high-pressure sales tactics and adequate handling of equipment. Overall, while many customers feel positively about their interactions with Johnson Heating | Cooling | Plumbing, a significant concern over customer treatment and service ethics cannot be overlooked, suggesting room for improvement in training and communication for technicians to ensure a consistent, trustworthy customer experience. Read less