Johns and Associates

The reviews for Johns and Associates reveal significant issues with customer service and overall reliability. Many customers reported that the company frequently failed to keep scheduled appointments or rescheduled without clear communication. Specifically, delays of several hours were mentioned, and some reviewers felt that their requests were ignored until they made follow-up calls. The sentimen... Read more

The reviews for Johns and Associates reveal significant issues with customer service and overall reliability. Many customers reported that the company frequently failed to keep scheduled appointments or rescheduled without clear communication. Specifically, delays of several hours were mentioned, and some reviewers felt that their requests were ignored until they made follow-up calls. The sentiment of frustration is evident, as several individuals were left waiting and ultimately chose to seek alternative plumbing services. Concerns about professionalism and cleanliness were also prominent in the reviews. Several customers noted that the technicians arrived in a dirty state, leaving unpleasant odors and physical messes in their homes. Instances of mud tracked through homes and inappropriate behavior, such as using bathrooms without consent, contributed to an overall uncomfortable experience for customers. Such behaviors fostered feelings of unease and disrespect, further tarnishing the company's reputation. While one review provided a slightly more positive perspective on the technical skills of the older technician, it was still marred by the negative context of being late and the overall lack of professionalism. The predominant sentiment leans heavily towards dissatisfaction, with various reviewers expressing that they would never recommend or use the service again. Moreover, multiple reviewers referred to the company's lack of honesty regarding the services rendered, suggesting that there were discrepancies between what was communicated to customers and what was reported back to their warranty companies. This lack of transparency amplified distrust among clients, making them feel vulnerable and compelled to seek other solutions shortly after the service. In summary, Johns and Associates is currently facing significant backlash due to consistent reports of poor customer service, unprofessional conduct, and questionable integrity. The sentiment analysis strongly suggests that potential customers should approach this company with caution or seek alternatives when needing plumbing services. Read less