Jim Russell Plumbing, Heating & Air Conditioning

Jim Russell Plumbing, Heating & Air Conditioning has received overwhelmingly negative feedback in the last month, primarily centered around poor customer service, high charges, and insufficient communication regarding appointments and pricing. Many customers expressed frustration with feeling overcharged for minimal service, encountering unfulfilled commitments, and a lack of follow-through on cus... Read more

Jim Russell Plumbing, Heating & Air Conditioning has received overwhelmingly negative feedback in the last month, primarily centered around poor customer service, high charges, and insufficient communication regarding appointments and pricing. Many customers expressed frustration with feeling overcharged for minimal service, encountering unfulfilled commitments, and a lack of follow-through on customer inquiries. The experiences shared highlight a significant disconnect between customer expectations and the company's service delivery, leading to a loss of trust and a decision to seek alternatives. In detail, the reviews reveal common themes: customers frequently noted exorbitant charges for quick fixes, including a stark dissatisfaction with services described as inadequate compared to the costs incurred. Communication challenges emerged prominently, with multiple accounts of missed appointments, unreturned calls, and failure to keep clients informed about the status of their service requests. Furthermore, there were accusations of misleading pricing tactics which contributed to customers feeling taken advantage of. Overall, the sentiment is one of disappointment and a clear move towards advocating for transparency and reliability in service within the plumbing industry. Read less