Godby Heating Plumbing Electrical

The recent reviews for Godby Heating Plumbing Electrical showcase a polarized sentiment among customers. Many express gratitude for the prompt service, professionalism, and the willingness of technicians to go the extra mile, especially during emergency situations. Positive reviews highlight the helpfulness and friendliness of the staff, as well as their technical expertise in resolving issues. Ho... Read more

The recent reviews for Godby Heating Plumbing Electrical showcase a polarized sentiment among customers. Many express gratitude for the prompt service, professionalism, and the willingness of technicians to go the extra mile, especially during emergency situations. Positive reviews highlight the helpfulness and friendliness of the staff, as well as their technical expertise in resolving issues. However, a notable segment of customers report negative experiences, particularly focusing on high prices, perceived incompetence during service calls, and unsatisfactory problem diagnosis. Increased dissatisfaction stems from instances of being overcharged and unreliable service, with several customers vowing never to use the company again due to these frustrations. Overall, while some customers appreciate the company's responsiveness and care, the complaints surrounding pricing and workmanship significantly tarnish the company's reputation. In the detailed sentiment analysis, it becomes evident that there is a dichotomy in customer experiences with Godby. On one hand, numerous reviews praise the company for its quick response time and the courteous nature of the technicians. Many customers appreciate the thoroughness and professionalism shown during installations or repairs, with some highlighting technicians who stayed late to complete jobs. Additionally, positive experiences often relate to emergency situations where timely assistance provided peace of mind. On the other hand, critics cite experiences laden with disappointment related to service quality and pricing transparency. Reviews mention instances where diagnosis of problems was incorrect, leading to unnecessary costs for customers. A consistent theme in the negative reviews is the feeling of being overcharged, notably for minor repairs or where the work didn Read less