Dutton Plumbing

The reviews indicate a consistent pattern of frustration among customers of Dutton Plumbing. Many expressed their displeasure due to the company's high-pressure sales tactics, often finding themselves pressured into making expensive decisions that may not have been necessary. For instance, several reviews mention being quoted thousands of dollars for repairs and replacements that other plumbers co... Read more

The reviews indicate a consistent pattern of frustration among customers of Dutton Plumbing. Many expressed their displeasure due to the company's high-pressure sales tactics, often finding themselves pressured into making expensive decisions that may not have been necessary. For instance, several reviews mention being quoted thousands of dollars for repairs and replacements that other plumbers could accomplish at a fraction of the cost. A significant number of customers noted issues with the company's reliability and communication. Multiple reviews detailed instances where appointments were rescheduled or missed entirely, leaving customers waiting for hours without updates. This led to feelings of disrespect for their time and trust, as many had to rearrange their schedules for these appointments. The lack of follow-up and confirmation calls was frequently mentioned, further exacerbating customer frustration. Another recurrent theme was the perceived dishonesty in how assessments were conducted and communicated. Multiple reviews indicated that technicians would diagnose significant plumbing issues that later turned out to be exaggerated or entirely incorrect upon seeking second opinions. This inconsistency generated a sense of mistrust among customers, with many expressing concerns that they might have been intentionally misled into costly repairs. There were few positive remarks among the reviews, with some customers appreciating the courtesy and friendliness of the technicians who arrived at their homes. Although these instances provided a glimmer of good service, they were overshadowed by the overwhelming sentiment regarding the company's overall practices. In summary, the feedback surrounding Dutton Plumbing emphasizes a disturbing trend of high-pressure sales, missed and rescheduled appointments, poor communication, and questionable honesty in assessing plumbing needs. As a result, many customers strongly advise potential clients to seek alternatives and exercise caution before engaging with this company. Read less