Cooper

The sentiment expressed across the reviews is largely favorable. A significant number of customers highlight their satisfaction with the promptness of service, often noting that technicians arrived within 24 hours of the service call. The reviews repeatedly mention specific technicians like Paul, Matt, and Aspen, praising their professionalism and customer-oriented approach. Technicians not only p... Read more

The sentiment expressed across the reviews is largely favorable. A significant number of customers highlight their satisfaction with the promptness of service, often noting that technicians arrived within 24 hours of the service call. The reviews repeatedly mention specific technicians like Paul, Matt, and Aspen, praising their professionalism and customer-oriented approach. Technicians not only performed their duties effectively, but many also took the time to explain processes and answer questions, which resonates well with customers who value transparency and thorough communication. Customers are also appreciative of the reasonable pricing and strong warranty terms, often stating that Cooper's Water provided better value compared to competitors. Many reports highlight successful installations and repairs, as well as proactive problem-solving, showcasing the company's commitment to customer service. For instance, various customers noted that technicians arrived on time, were respectful of their homes (cleaning up after work), and effectively communicated the status and maintenance of their water treatment systems. Contrasting with the mostly positive reviews, there are notable complaints. One review regarding discrimination suggests that the company has not treated all customers equally, leading to a feeling of exclusion for a potential client. Additionally, some customers reported dissatisfaction with repairs that took multiple visits or resulted in unexpected costs. These experiences draw attention to potential inconsistencies in service delivery, indicating areas where the company might improve. Despite isolated negative feedback, the overall consensus among customers highlights Cooper's Water conditioning as a reliable, effective provider in the water treatment industry, with many expressing a clear intent to recommend the company to others based on their positive interactions. Read less