Willis Plumbing & Sewer

The feedback from recent reviewers of Willis Plumbing & Sewer presents a troubling picture of the company's performance. Many reviews highlight significant issues with the quality of work provided. For instance, customers reported that plumbing installations, such as a garbage disposal, were done incorrectly, leading to leaks and further complications. This kind of negligence not only reflects poo... Read more

The feedback from recent reviewers of Willis Plumbing & Sewer presents a troubling picture of the company's performance. Many reviews highlight significant issues with the quality of work provided. For instance, customers reported that plumbing installations, such as a garbage disposal, were done incorrectly, leading to leaks and further complications. This kind of negligence not only reflects poorly on the craftsmanship but also indicates a lack of attention to critical details that can result in costly damage, as seen when kinks in a drain hose caused flooding. Additionally, there are notable grievances about communication and professionalism. Several customers emphasized their disappointment with the owner, Marvin Willis, who reportedly hung up on them and displayed a dismissive attitude when inquiries were made about incomplete work or unclear charges. This kind of behavior can erode trust and push potential customers away, as they feel their concerns are not adequately addressed. Another common concern is the unexpected charges for estimates and the way these were communicated. Customers felt blindsided by fees that they did not anticipate, especially when other plumbers in the area offered similar quotes for free. Furthermore, the responses from Willis when challenged about these charges reflected a lack of customer service skills and willingness to engage positively with clients. While a few reviews noted instances of satisfactory service and professional demeanor, these are contrasted sharply with the overwhelming negative experiences described by others. This divergence suggests that while some customers might have had favorable interactions, many have faced significant challenges when dealing with this plumbing service, leading to a general recommendation to look for alternatives within the local market. In summary, Willis Plumbing & Sewer struggles with reliability, customer service, and basic workmanship, resulting in a significant amount of dissatisfaction among customers in the past month. Read less