Maintenance Master

A closer examination of the reviews shows stark contradictions in customer experiences with Maintenance Master. On one hand, several reviewers commend the company for their quick response times and satisfactory work. Phrases such as "did great work," and "communication was great," indicate that a segment of customers found value in their services. These positive sentiments highlight traits such as... Read more

A closer examination of the reviews shows stark contradictions in customer experiences with Maintenance Master. On one hand, several reviewers commend the company for their quick response times and satisfactory work. Phrases such as "did great work," and "communication was great," indicate that a segment of customers found value in their services. These positive sentiments highlight traits such as punctuality, professionalism, and effective communication, which are crucial for successful handyman services. However, these positives are severely overshadowed by a significant portion of negative feedback, particularly concerning the owner, Jose. Multiple reviewers express feelings of being misled through unprofessional conduct and inadequate work performance. Terms like "con man" and accounts of receiving poor service stand out, painting a picture of potential untrustworthiness. For instance, one reviewer detailed a troubling experience that involved multiple changes to the contract and dissatisfaction with the quality of the work done, culminating in threats of legal action. The common thread in these negative reviews is the lack of follow-through on promises made by the company, ultimately leading to frustration and a sense of betrayal among customers. Moreover, reviewers who experienced negative interactions noted issues with the crew's professionalism and the apparent casual nature of their work. Customers felt that the individuals assigned to their projects were not the experienced professionals they expected based on the ownership claims. In summary, Maintenance Master appears to have a dual reputation among its customers. While some appreciate the quick service and satisfactory performance, others report severe disappointments with management and service quality. This inconsistency creates a challenging landscape for potential customers trying to gauge the reliability of the handyman services provided by Maintenance Master. Read less