Overview of Company Customer Sentiment Analysis in January
The reviews for Lansing Plumbing & Sewer paint a remarkably negative picture of the company's service. Customers express severe frustration regarding missed appointments, lack of communication, and unexpected charges. Many reviewers feel scammed, citing exorbitant fees and poor service quality, leading to a lack of trust in the company. Overall, the sentiment is predominantly negative, with strong... Read more
The reviews for Lansing Plumbing & Sewer paint a remarkably negative picture of the company's service. Customers express severe frustration regarding missed appointments, lack of communication, and unexpected charges. Many reviewers feel scammed, citing exorbitant fees and poor service quality, leading to a lack of trust in the company. Overall, the sentiment is predominantly negative, with strong recommendations against using their services. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews highlight several common issues that potential customers encounter with Lansing Plumbing & Sewer. First and foremost is the company's unreliability, as multiple customers reported missed appointments and a lack of response to follow-up calls. This behavior contributes to a growing frustration among customers, who feel their time has been disrespected. Financial grievances are another ... Read more
The reviews highlight several common issues that potential customers encounter with Lansing Plumbing & Sewer. First and foremost is the company's unreliability, as multiple customers reported missed appointments and a lack of response to follow-up calls. This behavior contributes to a growing frustration among customers, who feel their time has been disrespected. Financial grievances are another prevalent theme in the reviews, with many customers expressing disbelief at the high charges for minimal service. The price discrepancies, such as expecting a $75 service fee but being charged $335 instead, led to feelings of being misled. Alongside financial frustrations, there are significant concerns regarding transparency, particularly the inability to obtain receipts or clarification about costs after services were rendered. Furthermore, the lack of accountability is evident, as customers repeatedly mentioned their difficulties in reaching management or resolving disputes. The negative atmosphere is compounded by the discovery that the company may not even exist legally or that it operates under dubious credentials, making it difficult for customers to trust the business. In summary, the reviews reflect a deep-seated dissatisfaction with Lansing Plumbing & Sewer, characterized by unreliable service, questionable billing practices, and inadequate customer support, all leading to strong recommendations against engaging with the company. Read less