Hessville Plumbing

Customer Service and Communication: A recurring theme is the inconsistency in customer service, particularly highlighted by a few reviews that mention unhelpful or unfriendly interactions with the scheduling staff, specifically one named Lindsey. Positive experiences noted courteousness and responsiveness, especially in urgent situations, demonstrating a dichotomy in how staff interactions are per... Read more

Customer Service and Communication: A recurring theme is the inconsistency in customer service, particularly highlighted by a few reviews that mention unhelpful or unfriendly interactions with the scheduling staff, specifically one named Lindsey. Positive experiences noted courteousness and responsiveness, especially in urgent situations, demonstrating a dichotomy in how staff interactions are perceived.Quality of Work: Many reviews praise the thoroughness and efficiency of specific technicians like Logan and Marc, particularly in emergency scenarios, where quick responses were crucial to resolving plumbing issues. However, another review casts doubt on the competence of technicians when inadequate work was performed, leading to repeated calls for service.Responsiveness: The ability of the company to quickly respond to urgent requests received positive remarks. Customers appreciated having technicians arrive on the same day they called, especially during emergencies like sewage back-ups.Professionalism: While some reviews commend the professionalism exhibited by individual technicians, others criticize a perceived lack of professionalism, citing dismissive attitudes and unfulfilled commitments to further diagnose plumbing issues. A particular review emphasized the importance of proactive problem-solving by the technicians, which was unfortunately deemed lacking.Recommendation Trends: There is a division in whether customers would recommend Hessville Plumbing. While many would recommend the service based on experiences of urgency and effective repairs, others firmly stated they would not recommend the company due to poor service quality and follow-up. In conclusion, Hessville Plumbing garners praise for emergency responsiveness and reasonable pricing, but faces significant challenges in customer service and the consistency of their technician's performance. Building a stronger, professional communication approach could help mitigate negative perceptions and enhance the overall customer experience. Read less