Calumet City Plumbing

The reviews indicate a divided customer sentiment towards Calumet City Plumbing, highlighting notable strengths and weaknesses.Positive Experiences: Many customers praised the technical skills of the technicians who performed the plumbing work. The reviews commonly highlight timely responses, thorough job execution, and the ability to correct problems efficiently. For instance, several clients app... Read more

The reviews indicate a divided customer sentiment towards Calumet City Plumbing, highlighting notable strengths and weaknesses.Positive Experiences: Many customers praised the technical skills of the technicians who performed the plumbing work. The reviews commonly highlight timely responses, thorough job execution, and the ability to correct problems efficiently. For instance, several clients appreciated the thoroughness of technicians like Dave, who went beyond the initial assessment to fix issues without excessive charges. Additionally, customers frequently mentioned the cleanliness and professionalism of the work, as in the review detailing a significant job completed with minimal disruption to the home environment.Customer Service Issues: A significant number of complaints focus on poor customer service experiences, primarily involving unprofessional behavior from staff like Chris. This includes reports of defensive responses, rudeness, and a lack of follow-through on promised communications, such as callbacks that never occurred. Such interactions led to a perception that the company does not value its residential customers, despite having a long history with CCP.Pricing Concerns: Multiple reviews raised alarms about pricing practices, suggesting that initial quotes can escalate significantly after work begins. Customers warned others to be cautious of "back end pricing," where additional, unexpected costs crop up post-quotation, resulting in frustration and a feeling of being taken advantage of. This concern was pronounced among those describing experiences with overages from initial estimates.Mixed Recommendations: While some customers heavily recommend Calumet City Plumbing for their emergency and routine plumbing needs, others have cautioned potential clients to explore other options given their negative experiences. This split in recommendations illustrates a significant variance in service quality that can be contingent upon the specific staff member assisting the customer. In summary, while Calumet City Plumbing has been praised for its technical abilities and commitment to quality workmanship, it faces serious challenges with customer service consistency and transparency in pricing, which could deter potential clients from utilizing their services based on individual experiences. Read less