Overview of Company Customer Sentiment Analysis in January
The reviews for Big Wrench Plumbing & Sewer reveal a significantly mixed sentiment, heavily leaning toward dissatisfaction. Although there are a few positive experiences highlighting professionalism and effective problem resolution, a majority of reviews indicate frustrations with communication issues, unprofessional behavior, and pricing concerns. Commonly, customers express anger over being misl... Read more
The reviews for Big Wrench Plumbing & Sewer reveal a significantly mixed sentiment, heavily leaning toward dissatisfaction. Although there are a few positive experiences highlighting professionalism and effective problem resolution, a majority of reviews indicate frustrations with communication issues, unprofessional behavior, and pricing concerns. Commonly, customers express anger over being misled about job estimates, poor follow-up, and failure to honor appointments, leading to recommendations to seek alternative service providers. The overall sentiment reflects disappointment and a lack of trust in the company Read less