Able & Willing Plumbing & Sewer

Recent reviews for Able & Willing Plumbing & Sewer paint a troubling picture of the company's performance. Several customers express negative experiences related to billing and service reliability. Complaints about unexpected charges, billing under a third party without clear communication, and a lack of resolution after subpar service dominate the narrative. One review highlights a case where a c... Read more

Recent reviews for Able & Willing Plumbing & Sewer paint a troubling picture of the company's performance. Several customers express negative experiences related to billing and service reliability. Complaints about unexpected charges, billing under a third party without clear communication, and a lack of resolution after subpar service dominate the narrative. One review highlights a case where a customer discovered an unusual charge that turned out to be hidden plumbing costs, leading to concerns over potentially deceptive billing practices. Customer service appears to be a significant issue, with multiple accounts of employees exhibiting rudeness and unprofessionalism. For example, one reviewer noted that a technician hung up during a frustrated call related to ongoing plumbing issues. The feeling of being dismissed or ignored is echoed throughout many reviews, with customers reporting unanswered calls and a lack of follow-through on service promises. Quality of work is another recurring theme. Reviewers mention dissatisfaction with the effectiveness of plumbing solutions provided, leading to further complications shortly after service completion. Instances where major issues remained unresolved post-service highlight the perception that the work was not performed to a satisfactory standard. In particular, a customer narrative described a situation where improper installation led to significant costs in redoing plumbing work, underscoring the company's failure to meet industry codes and standards. However, amid the predominantly negative reviews, there are rare mentions of satisfactory service. A few clients appreciated specific quick responses, professionalism, and effectiveness during particular jobs, but these instances are swamped by the larger pool of discontent. Ultimately, the collective sentiment points towards a need for improvement in customer relations, service reliability, and overall workmanship within Able & Willing Plumbing & Sewer. Read less