ABC Plumbing and Sewer

Missed Appointments and Communication Issues: A common theme among the reviews is the failure of ABC Plumbing and Sewer to show up for scheduled estimates and appointments. Customers reported being "stood up" multiple times, leading to significant frustration. Additionally, the lack of effective communication regarding rescheduling and explanations for the missed appointments led to a perception t... Read more

Missed Appointments and Communication Issues: A common theme among the reviews is the failure of ABC Plumbing and Sewer to show up for scheduled estimates and appointments. Customers reported being "stood up" multiple times, leading to significant frustration. Additionally, the lack of effective communication regarding rescheduling and explanations for the missed appointments led to a perception that the company does not prioritize customer engagement.Perceived Overpricing: Many reviewers mentioned that the pricing for services is exorbitantly high compared to competitors. For instance, estimates provided by ABC were significantly higher than those from other local plumbing companies, with examples of quotes ranging from $2,000 to $5,000 for relatively straightforward plumbing tasks. This has led to a perception among customers that the company is exploiting its clients, resulting in strong accusations of being "rip-off artists."Quality of Service and Competence: Several reviews highlighted concerns over the quality of work performed by technicians. Customers felt that the repairs and services rendered did not justify the high costs. Reviews indicate that some problems were not properly addressed, resulting in further issues down the line. This raised doubts about the competence and training of the technicians employed by the company.Lack of Customer Support: Reviewers expressed disappointment in the company's customer service, noting unreturned calls and emails, especially when seeking clarifications or complaints about their service. This apparent disregard for customer concerns significantly diminishes customers' trust in ABC Plumbing and Sewer, with some deciding to communicate their dissatisfaction publicly.Overall Customer Sentiment: The overall sentiment is overwhelmingly negative, with multiple calls for others to avoid using the company's services. The reviews indicate a strong likelihood that dissatisfied customers will share their experiences, urging friends and neighbors to seek alternative plumbing solutions. The absence of any positive feedback or mention of satisfactory services in the provided reviews further compounds the negative image of the company. In summary, ABC Plumbing and Sewer is facing serious challenges regarding customer satisfaction, reliability, and value for money. The consistent themes of disappointment and distrust highlight significant areas for improvement if the company hopes to regain consumer confidence. Read less