Mr Plumber by Metzler & Hallam

Positive Feedback on Technicians: Some reviews highlight the professionalism and courtesy of the technicians, with customers expressing satisfaction in the work completed, particularly in emergency situations or when dealing with complex plumbing issues. Specific technicians like Kyle, James, Rob, and Jeff received commendations for being attentive and capable.Frustration with Pricing: A prevalent... Read more

Positive Feedback on Technicians: Some reviews highlight the professionalism and courtesy of the technicians, with customers expressing satisfaction in the work completed, particularly in emergency situations or when dealing with complex plumbing issues. Specific technicians like Kyle, James, Rob, and Jeff received commendations for being attentive and capable.Frustration with Pricing: A prevalent theme in the reviews is the dissatisfaction with the pricing model. Many customers feel that the charges are excessive and do not align with the services provided. Complaints about hidden fees, membership requirements for discounts, and high quotes compared to competitors are recurrent. Several customers reported receiving exorbitant estimates for relatively straightforward tasks, leading to feelings of being overcharged or misled.Customer Service Complaints: A significant number of reviews indicate a lack of effective communication and follow-up from the customer service team. Instances of unresponsive customer service, rude interactions, and unresolved issues are documented, indicating a gap in satisfactory customer relationship management.Mixed Experiences with Repair Outcomes: While some users expressed relief following repairs, stating that technicians efficiently resolved issues, others reported ongoing problems that persisted even after substantial investments in service. There are multiple accounts of customers feeling that the initial diagnosis was incorrect or the recommended repairs were unnecessary.Concerns Over Transparency and Trustworthiness: Mixed feelings about the transparency of the business model are evident, particularly regarding promises made in advertisements (e.g., "$93 or free for drain cleaning"). Several reviewers emphasize a sense of dishonesty in how pricing and services are presented on the company Read less