Marathon Property & Services

A majority of the reviews are marked by a strong sentiment of frustration and disappointment. Frequent complaints relate to extremely poor customer service, where customers often found it nearly impossible to reach the company by phone or receive timely callbacks. Reviewers reported that their voicemails typically went unreturned, and it was common to find the company's voicemail box full. Many ... Read more

A majority of the reviews are marked by a strong sentiment of frustration and disappointment. Frequent complaints relate to extremely poor customer service, where customers often found it nearly impossible to reach the company by phone or receive timely callbacks. Reviewers reported that their voicemails typically went unreturned, and it was common to find the company's voicemail box full. Many customers expressed concern about the lack of communication regarding appointments and service status. Instances of technicians arriving without the proper tools or providing incorrect diagnoses were noted, leading to feelings of being taken advantage of or receiving substandard work. Some users also felt there were hidden costs not disclosed upfront, adding to their grievances surrounding billing practices. While a few reviews acknowledged that some technicians performed well and were polite, these instances appeared to be overshadowed by significant systemic failures within the company's customer service approach. There is a repeated emphasis on dissatisfaction with managerial accountability, highlighting instances where the owner was cited as being particularly unhelpful or rude. Such anecdotes imply a cultural issue within the company that may deter potential customers. Additionally, the overwhelming recommendation urged potential clients to avoid the services of Marathon Property & Services entirely, suggesting that the company's reputation has suffered considerably among recent customers. Read less