Carl & Son Plumbing & Heating

In the reviews analyzed, several key themes emerge, revealing a robust contrast in experiences with Carl & Son Plumbing & Heating. Positive Sentiments:Professionalism and Courteous Staff: Several customers commended the technicians for their professional demeanor and courteous service. These customers often highlighted specific instances where technicians addressed plumbing issues efficiently.Ti... Read more

In the reviews analyzed, several key themes emerge, revealing a robust contrast in experiences with Carl & Son Plumbing & Heating. Positive Sentiments:Professionalism and Courteous Staff: Several customers commended the technicians for their professional demeanor and courteous service. These customers often highlighted specific instances where technicians addressed plumbing issues efficiently.Timeliness and Problem Resolution: Many reviews praised the company's ability to respond promptly to service calls and resolve plumbing issues effectively, particularly in emergencies involving gas leaks or flooding. Negative Sentiments:Poor Customer Service: Numerous reviews indicated alarming experiences with customer service. Issues raised included rude communication, unresponsiveness, and a dismissive attitude towards urgent service requests.Price Discrepancies and Perceived Overcharging: Several reviewers voiced concerns over sudden price increases after services were rendered or excessive charges for seemingly simple tasks. This led to claims of feeling ripped off or taken advantage of, particularly in emergency situations or when dealing with warranty claims.Incompetence and Incomplete Work: Instances of perceived incompetence were frequently reported, with customers mentioning issues like incomplete repairs, leaving work areas messy, and inadequate follow-through on repairs Read less