Better Rooter

The reviews indicate that Better Rooter generally maintains a strong reputation for delivering efficient plumbing services, especially regarding sewer lateral replacements. Common themes across reviewer feedback include:Responsiveness and Communication: Many customers commend Better Rooter for their quick response times to inquiries and the professionalism exhibited by staff members such as Alex a... Read more

The reviews indicate that Better Rooter generally maintains a strong reputation for delivering efficient plumbing services, especially regarding sewer lateral replacements. Common themes across reviewer feedback include:Responsiveness and Communication: Many customers commend Better Rooter for their quick response times to inquiries and the professionalism exhibited by staff members such as Alex and Veronica. Users appreciate the swift scheduling and timely completion of work.Expertise and Quality of Work: Reviewers consistently remark on the thoroughness and expertise displayed by the team. Several reviews cite successful completion of complex projects, such as trenchless sewer lateral replacements, and emphasize that the job was done on time with minimal disruption.Competitive Pricing: Numerous customers note that Better Rooter provides competitive estimates compared to other companies, often remarking on their integrity and honesty in pricing practices without hidden fees.Area of Improvement - Customer Service: While most feedback is positive, there are instances where customers encountered issues with communication and service consistency. Specific complaints include a lack of follow-up on unresolved matters and dissatisfaction with how concerns about concrete matching were handled. Some reviews note feelings of being dismissed by management after service delivery, which detracts from the overall customer experience.Cleanliness and Professionalism: Customers often highlight the neatness of the work site post-service and the respect shown towards their property and neighbors during the job. This attention to detail is perceived as a significant positive factor. In summary, Better Rooter enjoys a commendable reputation characterized by skilled service and effective communication, although they could enhance customer satisfaction by addressing specific service shortcomings as noted in a few reviews. Read less