Van Contracting

The reviews for Van Contracting reveal a dichotomy in customer experiences. There is a clear divide between clients who are satisfied with the installation services and those who have faced serious customer service issues.Positive Feedback: Some customers appreciated the professionalism of the personnel involved in the selling and installation processes. The mention of a successful heat pump and f... Read more

The reviews for Van Contracting reveal a dichotomy in customer experiences. There is a clear divide between clients who are satisfied with the installation services and those who have faced serious customer service issues.Positive Feedback: Some customers appreciated the professionalism of the personnel involved in the selling and installation processes. The mention of a successful heat pump and furnace installation, along with a strong recommendation, indicates that when the service is rendered, it can meet customer expectations.Negative Feedback: However, the negative sentiments dominate the narrative. Several customers reported being ignored during requests for quotes, indicating a lack of responsiveness. This suggests systemic issues in communication and customer engagement.Post-Installation Support: A recurring theme in the negative reviews concerns inadequate support after the service was completed. Customers expressed anger at being charged for repairs on work that had reportedly failed within a short period post-installation. This points to a potential lack of accountability and follow-through on service guarantees.Overall Trust Issues: The reviews underscore a significant trust deficit, with customers urging others to avoid the company due to their poor experiences. The particular disappointment with the owner, Mike Van, suggests that personal accountability and customer relations might need attention within the company. In conclusion, while Van Contracting has the capability to provide satisfactory installation services, the glaring customer service issues and lack of support for their workmanship create a highly critical view among a notable cohort of reviews. Addressing these concerns might be essential for improving their overall reputation. Read less