T & T Plumbing Heating Air Conditioning & Geothermal

The reviews indicate a troubling trend for T & T Plumbing Heating Air Conditioning & Geothermal, where early customer satisfaction has been overshadowed by significant issues in more recent experiences. While the initial service provided by a plumber named Matt was praised, the follow-up service led by Austin drew substantial criticism due to an accidental mishap. This incident not only caused ext... Read more

The reviews indicate a troubling trend for T & T Plumbing Heating Air Conditioning & Geothermal, where early customer satisfaction has been overshadowed by significant issues in more recent experiences. While the initial service provided by a plumber named Matt was praised, the follow-up service led by Austin drew substantial criticism due to an accidental mishap. This incident not only caused extra work but also downgraded the plumbing system of one reviewer, leading to a loss of trust in the company's reliability. Moreover, the second review highlighted severe operational inefficiencies, particularly regarding response times and part availability. Customers felt that paying for expedited service did not yield the expected promptness, resulting in prolonged discomfort during extreme weather conditions. The failure to maintain adequate stock of necessary parts and the lack of proactive communication intensified the dissatisfaction expressed by the customers. Common threads in the reviews include a clear expectation of professionalism and efficiency, which customers felt were not met. There were pointed complaints about a lack of urgency and a dismissive attitude from staff. The critical lack of parts on hand and the slow service response were particularly glaring issues, with one reviewer specifically highlighting the need to follow up multiple times to get information. These operational shortcomings appear to have left customers frustrated, leading to decisions to seek alternative service providers, akin to an overall sentiment of disillusionment with T & T Plumbing Heating Air Conditioning & Geothermal. In summary, while the company may have had prior successes, the recent reviews suggest a need for significant improvements in customer service, communication, and operational efficiency to repair its reputation and retain customers. Read less