Simply Water Heaters

The reviews illustrate significant issues with customer service and communication at Simply Water Heaters. A recurring theme is the difficulty in reaching representatives and receiving timely responses to inquiries or concerns. Customers reported trying to reach the company multiple times without success, which compounded their negative experiences. One customer highlighted the frustration of a ... Read more

The reviews illustrate significant issues with customer service and communication at Simply Water Heaters. A recurring theme is the difficulty in reaching representatives and receiving timely responses to inquiries or concerns. Customers reported trying to reach the company multiple times without success, which compounded their negative experiences. One customer highlighted the frustration of a mishandled warranty claim, indicating a lack of accountability and follow-through by the company. This aligns with other reviews that mention unresolved service reports and miscommunication with warranty companies. Specifically, the mention of a service report not being submitted and unanswered calls suggest systemic issues within the company's operational processes. While one review did mention a successful experience once communication was established, it emphasized that the initial contact required significant effort from the customer. This indicates that while some aspects of the service may be satisfactory, the difficulty in communication can overshadow positive interactions. Notably, there is a serious concern regarding financial trustworthiness, as evidenced by a review citing a situation involving overcharging and not receiving the agreed service. The claim for a refund that remained unaddressed further exacerbated feelings of dishonesty and led to potential legal action. Overall, the company's reputation is marred by complaints about unprofessional behavior and inadequate customer support, suggesting a need for significant improvement in communication and service delivery practices to restore customer trust and satisfaction. Read less