Shoda Sewer Service

Across the reviews, there is a strong indicative sentiment towards Shoda Sewer Service's capability to resolve sewage issues, with numerous customers expressing high levels of satisfaction. Many reviews commend the team for their thoroughness and knowledge, highlighting individual technicians who go above and beyond, such as "DJ," who was specifically praised for his efficient work during a crisis... Read more

Across the reviews, there is a strong indicative sentiment towards Shoda Sewer Service's capability to resolve sewage issues, with numerous customers expressing high levels of satisfaction. Many reviews commend the team for their thoroughness and knowledge, highlighting individual technicians who go above and beyond, such as "DJ," who was specifically praised for his efficient work during a crisis. A recurring theme is the company's reliability and ability to address issues promptly, especially in emergency situations. However, a significant number of concerns arose related to past service failures. For instance, one reviewer recounted a serious situation where a piece of equipment was inadvertently left in their sewer line, leading to substantial damage and inconvenience two years later. The reviewer noted a lack of clear accountability from the Shoda team regarding this oversight, reflecting issues related to customer service and communication. Other reviews echoed this sentiment, pointing out instances where inadequate follow-up or unresolved issues have marred the overall experience. While some customers appreciated the friendly service and reasonable pricing, they also expressed disappointment with follow-ups that were not as seamless as anticipated. It appears that while Shoda's current staff are praised for their work ethic and professionalism, lingering concerns about previous experiences negatively impact their overall reputation. In summary, Shoda Sewer Service is seen as a capable and dependable option for sewer and plumbing work, particularly for urgent needs. Nevertheless, it is crucial for the company to address communication and accountability issues from prior transactions to enhance customer trust and satisfaction further. Read less