Rolf Griffin Service Experts

Service Quality: Many reviews indicate that while the technicians themselves are often described as professional and courteous, the overall service experience is negatively impacted by poor communication and follow-up. Customers reported that although some technicians performed their jobs well, service management did not communicate effectively regarding appointments and follow-ups, leading to fru... Read more

Service Quality: Many reviews indicate that while the technicians themselves are often described as professional and courteous, the overall service experience is negatively impacted by poor communication and follow-up. Customers reported that although some technicians performed their jobs well, service management did not communicate effectively regarding appointments and follow-ups, leading to frustration.Customer Support and Communication: A recurring theme is the dissatisfaction with the company's customer service. Numerous customers expressed disappointment in the lack of responses from management after they requested follow-up calls or assistance. Some highlighted the inconsistency in service, wherein the same issue required multiple visits without resolution.Value for Money: Several reviews echoed concerns about high prices for parts and services, with customers feeling that they were being charged excessively compared to market prices. Additionally, many were dissatisfied with the pricing structure of service plans, particularly regarding what was included or excluded. Customers often expressed feeling taken advantage of, especially during urgent situations where they felt pressured into making costly decisions.Technical Competence: While some reviews reflect positively on the technical knowledge of staff, others noted instances where technicians did not adequately diagnose issues or missed critical problems, leading to additional visits and charges. A few customers noted that they figured out the issues on their own after receiving misleading or inadequate information from the technicians.Repeated Issues and Reliability: Several customers mentioned calling Rolf Griffin multiple times for the same problems, expressing frustration that issues were not adequately resolved. This not only undermined trust in the company but also raised concerns about the efficacy of their repair work.Management Oversight: There are reports of customers having negative experiences with management, including being hung up on or not receiving callbacks as promised. This lack of managerial support appears to exacerbate customer dissatisfaction.Mixed Reviews for Service Plans: Customers had varied experiences with service agreements, with some feeling that they offered good value while others found them lacking transparency and actual service support when needed. In conclusion, while Rolf Griffin Service Experts has staff who are technically skilled and courteous, severe shortcomings in communication, customer service, and overall reliability hinder the company's reputation. The customer experience varies widely, suggesting significant room for improvement in management practices and client engagement processes. Read less