Overview of Company Customer Sentiment Analysis in January
The sentiment surrounding PG Plumbing in the recent review is predominantly negative, focusing on dissatisfaction with the service quality and follow-up procedures. Although there was an attempt to address the installation issue, the lack of proper communication and follow-through has left the customer feeling disappointed.
Overview of Company Customer Sentiment Analysis in January
The review indicates that the toilet installation performed by PG Plumbing was deemed acceptable, but the process was marred by an incident that resulted in damage to the flooring. The customer expresses concern about the manner in which the installer handled the toilet, which ultimately scratched the flooring. This highlights a potential issue with care and attention during installations, reflect... Read more
The review indicates that the toilet installation performed by PG Plumbing was deemed acceptable, but the process was marred by an incident that resulted in damage to the flooring. The customer expresses concern about the manner in which the installer handled the toilet, which ultimately scratched the flooring. This highlights a potential issue with care and attention during installations, reflecting poorly on the company's workmanship standards. Furthermore, the review points out a significant drawback in customer service, particularly in communication. The customer mentions that despite multiple calls regarding the issue, the follow-up was inadequate, with no subsequent outreach from the company after an initial inspection. This lack of support has contributed to the overall negative sentiment, suggesting that there may be gaps in PG Plumbing Read less