Perkins Septic

The reviews for Perkins Septic and Drain Service show a divide in customer satisfaction based on individual experiences. Positive remarks predominantly center on the helpfulness and professionalism of the technicians. Customers frequently mentioned the prompt service response times, with many appreciating the courtesy and informative nature of the technicians, particularly Nick and Ryan. Reviewe... Read more

The reviews for Perkins Septic and Drain Service show a divide in customer satisfaction based on individual experiences. Positive remarks predominantly center on the helpfulness and professionalism of the technicians. Customers frequently mentioned the prompt service response times, with many appreciating the courtesy and informative nature of the technicians, particularly Nick and Ryan. Reviewers found the scheduling process efficient, and several commented positively on their interactions with staff members like Ashley and Jordon, reflecting a generally welcoming atmosphere at the company. In contrast, negative reviews highlight serious deficiencies in service effectiveness and communication. Some customers reported unsuccessful attempts at resolving their plumbing issues, with one stating that their drain remained clogged after an expensive service. This individual also criticized the lack of follow-up after the initial visit, feeling neglected and frustrated by the ongoing problem. Overall, it appears that while there are instances of excellent service and knowledgeable staff, there are also significant concerns regarding reliability and customer support that the company needs to address to improve overall customer satisfaction. Read less