Legacy Plumbing Heating & Air Conditioning

The majority of reviews express high satisfaction with Legacy Plumbing Heating & Air Conditioning. Key points include:Professionalism and Knowledge: Numerous customers appreciate the professionalism exhibited by the staff, describing technicians as knowledgeable, thorough, and able to quickly diagnose and resolve issues. Instances of technicians engaging with clients, offering clear explanations a... Read more

The majority of reviews express high satisfaction with Legacy Plumbing Heating & Air Conditioning. Key points include:Professionalism and Knowledge: Numerous customers appreciate the professionalism exhibited by the staff, describing technicians as knowledgeable, thorough, and able to quickly diagnose and resolve issues. Instances of technicians engaging with clients, offering clear explanations and addressing concerns have been frequently highlighted.Positive Cost Comparisons: Customers consistently note that Legacy offers competitive pricing, often coming in lower than quotes from other companies for similar work. This price advantage has influenced many reviewers to choose Legacy for their HVAC and plumbing needs.Responsive Customer Service: Many reviews commend the company for their prompt scheduling and responsiveness, with appointments being made quickly and technicians arriving on time. This efficiency enhances the overall customer experience.Challenging Experiences: While most feedback is positive, there are notable mentions of customer service issues, particularly concerning follow-ups after installation and clarity regarding service charges. One reviewer reported a frustrating experience with billing that contrasted the positive experiences shared by others, indicating a potential area for improvement in communication and service clarity.Loyal Customer Base: There is a recurring theme of customers returning for services, indicating a strong level of trust and satisfaction with past interactions. Long-term customers often recommend Legacy to friends and family, showcasing their loyalty.Community Engagement: Instances of staff providing referrals to other businesses when unable to assist have been praised, demonstrating a commitment to customer satisfaction beyond immediate sales. Overall, Legacy Plumbing Heating & Air Conditioning is viewed as a reliable and efficient choice for HVAC and plumbing needs, though attention to customer service follow-ups and billing clarity could enhance their reputation further. Read less