J O Mory

The reviews for J O Mory reflect a polarizing sentiment, with some expressing deep dissatisfaction due to poor service and inadequate technician training, while others highlight positive experiences related to fair pricing and reliable work over many years. The negative feedback primarily revolves around significant service failures, including repeated cancellations and a lack of effective communi... Read more

The reviews for J O Mory reflect a polarizing sentiment, with some expressing deep dissatisfaction due to poor service and inadequate technician training, while others highlight positive experiences related to fair pricing and reliable work over many years. The negative feedback primarily revolves around significant service failures, including repeated cancellations and a lack of effective communication, whereas the positive review notes long-term customer satisfaction with quality service and competitive pricing. In detail, the sentiment analysis reveals stark contrasts in customer experiences with J O Mory. The negative reviews focus on specific incidents of poor workmanship, particularly involving plumbing issues that led to costly damage in customers' homes. These incidents signify a lack of proper training for technicians and question the company's operational reliability, especially concerning service appointments and customer service responsiveness. Customers feel frustrated by unexpected cancellations that disrupt their schedules, hinting at a systemic issue with how appointments are managed. On the other hand, the positive review presents a customer's loyalty built over a lengthy relationship of 25 years. This customer praises J O Mory for the quality of work, fair pricing, and low-pressure sales tactics, emphasizing their satisfaction with major installations like HVAC systems. The contrast highlights a divergence between long-term loyal customers and those who have had recent, negative interactions, suggesting a potential decline in service quality or inconsistency in operational practices. Collectively, while some customers commend the company for its reliable and professional service, the negative experiences raise serious concerns about training and customer satisfaction initiatives that need to be addressed. Read less