Auburn Heating & Air Conditioning

The reviews for Auburn Heating & Air Conditioning illustrate a polarized customer sentiment. Positive feedback predominantly revolves around the professionalism and expertise of staff members, leading to repeat business and recommendations. Several customers appreciate the company's knowledge in HVAC systems and reliability for past services, indicating a level of trust and satisfaction when expec... Read more

The reviews for Auburn Heating & Air Conditioning illustrate a polarized customer sentiment. Positive feedback predominantly revolves around the professionalism and expertise of staff members, leading to repeat business and recommendations. Several customers appreciate the company's knowledge in HVAC systems and reliability for past services, indicating a level of trust and satisfaction when expectations are met. However, the negative reviews markedly highlight issues with scheduling and customer service. Multiple customers reported no-shows for appointments without notification, causing significant inconvenience and frustration. Particularly striking is the lack of communication regarding delays, which resulted in some individuals feeling ignored and dismissively treated. The emotional weight of those reviews is palpable, with customers expressing feelings of anger and disappointment, especially as they dealt with heating emergencies leading up to significant family events like Thanksgiving. Overall, Auburn Heating & Air Conditioning seems to have a solid foundation with certain knowledgeable employees and a history of successful service. However, the company needs to address critical shortcomings in their customer communication and operational reliability to enhance their reputation and maintain customer loyalty. The inconsistency in customer experiences raises concerns about their service delivery model, suggesting a need for improvement in managing appointments and nurturing client relationships. Read less